Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
So for the past 2 months I have been using soul gems to order steam game keys from the rewards section. The games show as in stock and have a 24 hour estimated delivery time in most cases. Literally every time I try to order a different game and the same thing keeps happening, it says the key is being prepared for dispatch for a week, then they refund my soul gems and I receive no game. I have tried to order a game reward like 8 times now. In the years past their rewards did deliver. Is anybody else ordering different rewards repeatedly and receiving nothing except a soul gems refund?