Hmm that is true
Try to tell this to Support, noting every point from the FAQ that you didn't do wrong
u need to contact support
I did contact the in-game support, they never bothered to reply, and gamehag said they can't do much
do i need to create an acc if I do these game offers?
same problem here, wasted 3 full weeks of my life and gamehag could not care less to fix this issue
same
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
You know that on Gamehag you can get real rewards for free, right? Join us, complete walkthrough and get your chest!
Wasted 3 weeks and now they say that I didn't create a new account...... they just don't want to give away gems at this point
It's funny how they cite the same reason every time a task is rejected