Try to contact support through a chat with Misty. Select "I have a problem with the platform" > "Technical problem" > "Other" so you won't get an automated response and will be able to type out your problem and get a response from support. It might take a few days but they are usually helpful in getting things sorted out.
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
You know that on Gamehag you can get real rewards for free, right? Join us, complete walkthrough and get your chest!
I ordered skin and it says it will be delivered after 24 hours (fast delivery) but now it has been more than 48 hours and nothing just waiting for the skin