Reward rejected saying not new account

My reward was rejected saying my account is not new, what do i do

i have same problem here but i doing so many test what is problem. so got the conclusion is
1. be sure email gamehag same email to account game
2.make sure you register through gamehag link like "play for free"
3.do not sign up by google u must use via email by doing this you will verification. most important is verification you email if you not verification email mean you not signup properly

very nice

i have the same problem and don't know why.

i love it you me nice yeah