Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
I opened a ticket, and I have waited a few hours for now. Is it normal for me needing to wait this long? For users that opened a ticket before, in your experience, how long did it take for the Gamehag team to respond? Thanks in advance.