Play games
Choose the game that interests you and play itfor free.
Complete the quests
Every game has some quests for which you will receive Soul Gems.
Receive rewards
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
Let's post up questions you have about this game, maybe as a collective we can do the job customer service is suppose ot take care of, instead of depending on an AI that is really no help at all.