Try checking if you have received a message saying your article got rejected in the bell and the chat icon in the top right.
Misty is useless. You'd be more likely to get help from a blind, deaf dog, than you would be to get any kind of a useful answer, much less help, from Misty.
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
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Submitted an article 2 moons ago and even wrote a ticket to misty but still no action taken