Go here and explain your problem.
https://gamehag.com/contact
Yeah, sometimes it does glitch so you should contact them directly
in 3 steps
Choose the game that interests you and play itfor free.
Every game has some quests for which you will receive Soul Gems.
You can exchange your Soul Gems for Steam Wallet top-ups, game keys, CS:GO Skins and other rewards.
You know that on Gamehag you can get real rewards for free, right? Join us, complete walkthrough and get your chest!
I send first task with 5 win and say "Make sure you did everything right, and upload a new screenshot". And Misty is useless. (i wait one day to send screenshot,and the quality is good)